How to upgrade, downgrade, or cancel my account?

We know that your project's needs can change over time. Whether it's to scale your application with more resources or to reduce costs, our platform allows you to manage your plan simply and directly through the Dashboard.

Below, we explain how plan changes (Upgrade and Downgrade) work and how to proceed if you wish to cancel services.

🚀 How to Upgrade (Switch to a higher plan)

If your project has grown and you need more resources (such as changing from the Hobby plan to Standard or Pro), you can upgrade at any time.

1. Access your account and go to the Dashboard.
2. Click on "Upgrade" and select the desired new plan/tier.
3. Since we are a prepaid platform, the system will charge the full amount but will convert the remaining days of your current plan into prorated days for your new upgraded plan.
4. Complete the payment (via Pix or PayPal).
5. Done! The new resources and limits will be unlocked instantly upon payment approval.

📉 How to Downgrade (Switch to a lower plan)

Downgrades can be performed directly from your panel. However, the process requires extreme caution and rigorous technical evaluation before confirmation, as changes take effect the exact moment they are processed, which can impact your production services.

Although the system only allows a downgrade if your current consumption already fits within the new plan, the application of restrictions is instant. The CPU and RAM capacity of your hosted applications will be recalculated at the exact moment of the change, removing your safety margin and making projects susceptible to automatic shutdowns in case of usage spikes. In addition to this computational restriction, depending on the chosen downgrade, you will face an immediate cut of essential benefits, which will cause the deactivation of custom domains, the loss of daily automatic Snapshot (backup) protection, among other benefits.

Step-by-step to process the change

1. In your Dashboard, access the My Account menu.
2. Look for the "Plan Downgrade" option and click on Downgrade.
3. Confirm the operation using the security code received via email.
4. Done! The downgrade is complete. The resources and limits of your old plan are no longer active.

🛑 Account Cancellation

Since we operate on a 100% prepaid model with no automatic renewal, service termination occurs naturally and without any bureaucracy.

How does "Cancellation" work?

In practice, all you need to do is not make a new payment.

• No surprise charges: We do not perform automatic debits. If you decide to stop using the platform, the plan will simply expire at the end of the already paid period.
• No retention tactics: You have total freedom to let the plan expire without the need to open tickets or fill out retention forms.

🗑️ Permanent Data Deletion

If you wish to end your cycle with us and request the permanent removal of your account and all associated information, please follow the procedure below:

• Request: Send an email to lgpd@squarecloud.app (users in Brazil) or legal@squarecloud.app (other regions).
• Compliance: Your request will be processed by our legal team, strictly following LGPD and GDPR guidelines.
• Important Warning: This is an irreversible action. Deletion encompasses files, databases, logs, and settings. Once completed, data cannot be recovered under any circumstances.

💸 Refund Policy

Our refund policy is designed to ensure your peace of mind when getting to know the platform. If you purchase a plan and find that it does not meet your needs, you can request a full refund within 7 calendar days of the initial purchase, as established by the Consumer Defense Code.

To maintain transparency and fairness in our prepaid model, we emphasize that this condition applies only to your first subscription. Cycle renewals and plan upgrades are not eligible for refunds, as they represent the continuation or intentional expansion of our services.

To request a review of your case within the legal 7-day window, simply open a ticket with our Support team, providing the original payment details and the electronic service invoice sent to your registered email.

Updated on: 05/20/2026