Square Cloud account: profile, login, API and policies

In this article, we have gathered answers to the main questions regarding managing your Square Cloud account, from updating basic details to security, login, and billing policies.

👤 Profile Data

How do I change my username?

You have full autonomy to change your username without any bureaucracy. To do this:

1. Access your dashboard and go to the My Account tab.
2. Change your username directly in the corresponding field.

The update is instantaneous. For security purposes, the system allows a limit of 3 changes every 24 hours.

How do I change my account email?

For security reasons and to ensure account ownership, updates to sensitive data (such as your registered email) cannot be made directly via the dashboard and must be formally requested.

Please forward your request to our legal team:

• Users in Brazil: Send an email to lgpd@squarecloud.app.
• Other regions: Send an email to legal@squarecloud.app.

Our team will proceed with the necessary identity verification to perform the change securely.

🔐 Authentication, API, and Login

How do I log in to Square Cloud?

There is no password. You can sign in with:

• Email: a one-time code sent to the account's email.
• Discord, GitHub or Google: OAuth login. If you already have an account with the same email, link the provider at squarecloud.app/account/connections before using it to sign in.

Does Square Cloud support logging in via Discord?

Yes. If you already have an account with the same email, link Discord first:

1. Log in with the email code or another linked method.
2. Access the connections section: https://squarecloud.app/account/connections.
3. Connect your Discord to enable this login method for your future visits.

If your Discord email is verified and does not belong to any account, signing in with Discord creates a new account.

Where can I get my API key?

Under My Account > Security (squarecloud.app/account/security), in API keys, you can create up to 10 API keys with a name, scopes and, optionally, restricted to certain applications.

Creating a new key does not invalidate the others; to retire one, revoke only that one. The secret is shown only once, at creation.

The login code for my Square Cloud account is not arriving in my email. What should I do?

Our systems send the verification code instantly. If the message did not appear in your primary inbox, the block or delay is usually occurring within the settings of your destination email provider.

To resolve this, check the following points:

• Spam or Junk Mail Folder: Your provider's security filters may have misclassified the message. Try searching for "Square Cloud" in your email search bar.
• Full Account Storage: If your email account (such as Gmail/Google Drive or iCloud) is out of available storage space, the provider will block the receipt of any new messages.
• Secondary Folders or Filters: If you use Gmail, check the "Promotions" or "Updates" tabs. Also, check if there are any active rules automatically archiving emails.
• Provider Delays (Greylisting): Some services, especially Microsoft accounts (Outlook/Hotmail) or custom corporate domains, may hold automated emails for a few minutes before delivering them to the inbox.

What to do: The code is valid for 10 minutes, and asking again during that time sends no new email. Look for the code already sent (spam, Promotions, full mailbox) and, if it never arrives, request a new one after the 10 minutes.

⚙️ Billing and Termination

Can I transfer my plan to another account?

Unfortunately, for technical and security reasons, it is not possible to transfer active plans between accounts, even if both belong to the same owner. This restriction is a protective measure and is part of the policies described in our Terms of Service.

How do I request my account deletion?

To request the permanent deletion of all your data from our systems, you must send a formal request:

• Contact email: Send the request to lgpd@squarecloud.app (Brazil) or legal@squarecloud.app (Other regions).
• Next steps: After sending it, please wait for our team's response with the legal and technical instructions on how the deletion process will be finalized.

Updated on: 10/04/2026